Frequently Asked Questions

Does Lealii Subs Ship to other countries?

Yes, We do ship to countries!

Due to Agricultural restrictions put in place by the State of California, all plant material must be treated and inspected by our state Agricultural Inspectors prior to shipping.

All shipments include a Phyto-sanitary Certificate with each box shipped. There is a $29.95 per order charge added to help offset the cost of inspection, the certificate and additional handling.

There are strict rules regarding citrus not being shipped into the state and therefore all citrus orders will be insured. Thank you for your understanding.

Why doesn't my plant look like the picture?

Since we offer plants in multiple sizes, we opted to provide photos of a full-grown or established plant. By popular demand, we also occasionally provide stock photos of a plant staged in a home or in a planter. However, every plant is shipped in a standard black nursery pot. Therefore, you may not always receive a plant that looks exactly like the photo.

How soon should I plant my new plants in the ground or its “forever pot.”

After you have acclimated your new plant to the sunlight, you can plant your items directly into the ground or their new pot. Sooner is better than later but if you find it necessary to leave the plants in the existing pot for an extended period be sure to monitor the soil moisture more frequently.

What forms of Payment do you accept?

We accept Paypal (Friend and Family). We also accept payments through Western Union, MoneyGram, Bitcoin, CashApp, Zelle and Gift cards. etc

My plant has a few damaged leaves.

Damage to leaves is completely superficial and easily fixed. Simply remove any damaged leaves from the plant using sharp scissors or pruning shears. In no time the plant will grow a new leaf to replace the damaged one. Often times it is recommended that some leaves be removed when planting to reduce the stress on the plant due to damaged roots during the planting process.

I’ve received my order but received the wrong size items.

If you received the wrong size item, we would be happy to remedy the situation. Please contact us at custserv@lealiisubs.com and include a photo of the item in question with a measuring device for our records. Please also include your order number with all correspondence.

I've received my order. How do I unpack it?

The simple answer is carefully; We ship in what is called “coffin boxes.” These boxes are meant to be laid down flat and opened. Most of our plants are “sleeved” in recycled paper sleeves. Carefully tear the paper sleeve off of the plant. The paper can then be recycled. Often paper is taped into the pot to keep the soil from becoming dislodged during shipping. This too can be recycled. We carefully monitor the soil moisture of the plants before packing, but we do recommend giving your new plants a drink upon unpacking. Place your new plants in a shaded area out of the full sun for a few days to avoid burning. Burning occurs when a plant that has been in a dark box is exposed to full sun. Please note any major damage and contact us immediately. Small amounts of superficial damage are not uncommon and 99% of the time the plants will be fine.

What do I do if my plants were damaged during the shipping process?

We pride ourselves on our packaging. We have worked hard over the years to perfect our packing; occasionally our carriers do not provide the level of care required to ship live plant material. When these circumstances present themselves, we are typically able to file a claim for damages with the carrier. We request that you provide us with photos of the box and the damaged contents at custserv@lealiisubs.com.

Can I cancel my order?

Yes, we understand that sometimes needs, plans, or schedules change. Please email our customer service department as soon as possible at custserv@lealiisubs.comCancellations cannot be done via phone, nor can we process a cancellation once an order has gone to shipping. However, there is no fee for delaying the shipping of your order if that would be helpful.

How do I know if my order has shipped?

If you provided an email address with your order, you will receive an email with tracking info when your order ships. You can also log into your account using the credentials you supplied and check the status of your order.

How many days will it take for my package to arrive to me once it ships?

UMP typically reaches most locations in the US within 3 to 5 days. Typically we ship west coast orders on Monday to reach you by Saturday. Doing this helps to avoid plants spending the weekend in a warehouse or trailer. International shipping takes 5 to 7 days.

Can I delay my shipment during times of inclement weather or until I’m ready to plant?

We appreciate our customers letting us know when they would like their order to arrive. Our shipping staff’s goal is to get you your order as quickly as possible. Some customers prefer to pre-order to guarantee they receive their plants indicating the date they would like the order received. However, you may delay the shipping of your order by contacting custserv@lealiisubs.com as long as your order has not already shipped.

How much is shipping and handling?

Orders over $2000 ship free, with the exception of California orders and other states which require a phyto-sanitary inspection. All orders under $2000 are subject to a flat rate shipping fee. Once the checkout process is completed, your credit card is charged immediately and your order is taken from inventory to begin being processed for shipping. All sales are final.

When will my order ship?

Our fulfillment staff works as fast as possible and most orders ship within 5 to 7 business days. During our busy times, this estimate may take slightly longer. We appreciate our customers understanding this schedule as we take great care in our packaging department which occasionally causes unexpected delays. Our customer service is happy to help with shipping questions and concerns, and they can be reached at custserv@lealiisubs.com.

How does Lealii Subs Ship?

We ship exclusively with UMP. All orders are shipped using UMP Ground. Because we only ship with UMP a physical address is required to be entered into the shipping address field on our checkout page.

I received my order, but I’ve received the wrong item(s).

We try hard to fulfill our orders as accurately as possible. Occasionally we make a mistake. Do not worry this is not due to any fault of yours and we want to make the order right. Please contact us at custserv@lealiisubs.com upon arrival, and we will make arrangements to ship out the correct item(s) as soon as possible.